Tuesday, November 29, 2011

AMR files for Bankruptcy Protection

1) Is it true that American has just filed for reorganization under Chapter 11?

Yes, American Airlines took a necessary and responsible step to secure the future success of our company by filing for reorganization under Chapter 11. This was a difficult decision, but it is the necessary and right path for us to take – and take now. Our goal is to become an efficient, financially stronger, and competitive airline. The Chapter 11 process lets us continue normal business operations while we restructure our debt, costs and other obligations. New restructuring websites have been launched on AA.Com to provide information and answers to your questions about the restructuring process.

2) Do employees need to report to work/continue working scheduled trip?

Yes, American is conducting business as usual. You should report for your scheduled trip or continue with your scheduled trip, just as you normally would.

3) Will I still receive my paycheck on time?

We anticipate there will be no changes in when and how you receive your pay. During the restructuring process, American plans to provide your wages, healthcare coverage, vacation and other benefits.

4) What should employee's tell customers if they ask about American’s Chapter 11 filing?

You should tell them the following:

Taking care of our customers remains our top priority. American is operating business as usual and will continue to provide safe, secure and reliable service. We intend to fly our regular schedule, honor tickets and reservations, make exchanges and refunds as usual and fully maintain our AAdvantage and other customer service programs. For more information about the Chapter 11 filing, please visit our website at aa.com/restructuring.

No comments:

Post a Comment